Overview

This trial has been completed.

Condition eye diseases
Treatments automated telephone system, personalized telephone call, usual care
Sponsor Wills Eye
Start date August 2013
End date February 2014
Trial size 100 participants
Trial identifier NCT02001129, WEF 14-040

Summary

This study aims to examine the effectiveness of three different ways of helping patients attend their recommended eye care appointments.

United States No locations recruiting
Other Countries No locations recruiting

Study Design

Allocation randomized
Endpoint classification efficacy study
Intervention model factorial assignment
Masking open label
Primary purpose health services research
Arm
(Experimental)
In addition to a standardized reminder letter, participants also received a telephone call from an automated system to remind them of a recommended follow-up appointment.
personalized telephone call Study staff phone call
Participants receive reminder phone calls by study staff.
usual care Reminder letter sent in the mail.
Participants receive a standard reminder letter in the mail.
(Experimental)
In addition to the usual care letter, a staff member called participants one month prior of recommended follow-up appointment. During this call, participants were given the option to schedule an appointment.
automated telephone system Patient appointment message 2000
Participants receive automated reminder phone calls.
usual care Reminder letter sent in the mail.
Participants receive a standard reminder letter in the mail.
(Active Comparator)
Participants randomized to this arm receive a "usual care" letter which is a standard reminder letter from the primary eye care office. This is usual practice in many primary eye care facilities.
usual care Reminder letter sent in the mail.
Participants receive a standard reminder letter in the mail.

Primary Outcomes

Measure
Appointment Adherence
time frame: 3 months

Secondary Outcomes

Measure
Scheduling Appointment
time frame: 1 month

Eligibility Criteria

Male or female participants at least 18 years old.

Inclusion Criteria: - Age: Over 18 years - Primary Eye Care Patients who were recommended for a 6-month, 12-month, or 24-month follow-up appointment during September 2013 through November 2013. - Access to a telephone Exclusion Criteria: - Does not speak English

Additional Information

Official title Improving Follow-Up Adherence in a Primary Eye Care Setting: A Prospective, Randomized Controlled Trial
Description The three ways are 1) usual care, which involves a standard reminder letter; 2) automated telephone calls, which utilizes a machine to automatically call patients one month prior to their recommended follow-up date; 3)personalized telephone calls, which utilizes a staff member to personally call patients and offer them the opportunity to schedule at the time of the telephone call.
Trial information was received from ClinicalTrials.gov and was last updated in November 2016.
Information provided to ClinicalTrials.gov by Wills Eye.