This trial is active, not recruiting.

Condition primary eye care adherence, no specific ocular conditions are being examined.
Treatments patient appointment messages 2000 (pam2000), personalized telephone call, usual care
Sponsor Wills Eye
Start date August 2013
End date February 2014
Trial size 1000 participants
Trial identifier NCT02001129, WEF 14-040


This study aims to examine the effectiveness of three different ways of helping patients attend their recommended eye care appointments. The three ways are 1) usual care, which involves a standard reminder letter; 2) automated telephone calls, which utilizes a machine to automatically call patients one month prior to their recommended follow-up date; 3)personalized telephone calls, which utilizes a staff member to personally call patients and offer them the opportunity to schedule at the time of the telephone call.

United States No locations recruiting
Other Countries No locations recruiting

Study Design

Allocation randomized
Endpoint classification efficacy study
Intervention model factorial assignment
Masking open label
Primary purpose health services research
In addition to a standardized reminder letter, patients also received a telephone call from an automated system to remind them of a recommended follow-up appointment.
personalized telephone call Human staff member
usual care Standard reminder letter
In addition to the usual care letter, a staff member called patients one month prior of recommended follow-up appointment. During this call, patients were given the option to schedule an appointment.
patient appointment messages 2000 (pam2000) Automated Telephone System
usual care Standard reminder letter
(Active Comparator)
Patients randomized to this arm receive a "usual care" letter which is a standard reminder letter from the primary eye care office. This is usual practice in many primary eye care facilities.
usual care Standard reminder letter

Primary Outcomes

Appointment Adherence
time frame: 3 months

Secondary Outcomes

Scheduling Appointment
time frame: 1 month

Eligibility Criteria

Male or female participants at least 18 years old.

Inclusion Criteria: - Age: Over 18 years - Primary Eye Care Patients who were recommended for a 6-month, 12-month, or 24-month follow-up appointment during September 2013 through November 2013. - Access to a telephone Exclusion Criteria: - Does not speak English

Additional Information

Official title Improving Follow-Up Adherence in a Primary Eye Care Setting: A Prospective, Randomized Controlled Trial
Trial information was received from ClinicalTrials.gov and was last updated in December 2013.
Information provided to ClinicalTrials.gov by Wills Eye.